We hope you are completely satisfied with the purchased product. If the product meets the following conditions, you can return it within 30 calendar days from the date of purchase. The product must be unused

  • All labels are still attached to the product.
  • The material must not be worn, cleaned, or altered
  • The product must be in its original packaging, including the original shoe box.
  • Accessories must include all original items.
  • The reason for return must be specified.

Before returning the item, please send us an email with the tracking number. Our customer service will provide you with the return address based on your country of origin. All returned packages must be shipped using tracking services. You are responsible for all shipping costs for returning the goods using your own shipping method. In order to obtain a refund, you must indicate your order number in the package. If there is no order number, we will not be able to identify orders that must be credited. Return email: customer@goodliy.com
Please give us at least 14 days to receive and process your item. All accepted returns will be credited to the original payment method within 7-10 days after receiving the return in our warehouse. Please note that it may take 1-2 billing cycles to appear on your monthly statement. After we process your return, you will receive an email notification.

*Exclusion: In addition to any exclusion or requirement provided above:

  • Some products may have specific return requirements – please refer to labels, hang tags, etc. for more information
  • Do not accept online returns that are not in their original state
  • Need to provide evidence or proof of purchase, such as original receipt or order email.
  • The gift card cannot be returned.

Shipping incorrect items or issues

If there is an error with your order, or if you have any questions about returns or exchanges, please call+86 15962105086 immediately or send an email to customer@goodliy.com Contact us and we will be happy to assist you. The customer service center provides assistance to you 24 hours a day, 7 days a week, via phone and email!